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Frequently asked questionsWe are happy to help you. If you have any further questions, please contact our support via live chat during our business hours. You can also reach us at +49 781 932 78 0 and info@hiwin.de.

You can collect your articles directly in the shopping basket, where the sales price is displayed. If desired, you can also generate a quotation directly in PDF format from the shopping basket.

Perhaps you have already registered in our online shop with your e-mail address. If you have forgotten your password, simply click “Forgotten password”. We will then send a new password to the e-mail address you supplied. If you continue to have problems, please contact our support team under shop-registry@hiwin.de

You may only have registered for our old web store. Our new web store was launched in December 2019. Unfortunately, you can no longer use the data for the old web store here. You can re-register quite simply by following the link https://www.hiwin.de/en/customer-registration. For further information, also see “How do I register on the website?”

No. Our new web store has been online since December 2019. Unfortunately, you can no longer use the log-in data for the “old” web store. But you can re-register quite simply under https://www.hiwin.de/en/customer-registration, see also “How do I register on the website?“